RETURNOF GOODS PROCEDURE WITHIN THE LEGAL DEADLINE
Dear customers, we inform you that according to the Consumer Protection Act (Official Gazette of the RS, no. 62/2014) purchase through our website www.biljanatipsarevic.comisconsidered onlineselling.
The Law in the case of online sales establishes the rights of a buyer considered asa customer (an individual who buys products to meetindividual needs, not for professional purposes), to withdraw from the contract within 14 daysfrom the date of product delivery. The reason for the withdrawal can but does not need to be specified.
The form/statement of withdrawal has a legal effect as of the date sent to the seller.
In the case of contract withdrawal, the customer is obliged to return the product orreplace it with another product immediately.
Upon receipt of the product that is intact and in good condition, the customer will receive a refund in the full amount.
The buyer is obliged to return the product without delay,the latest by14 days from the date when the cancellation form was submitted. The product cannot be returned after the expiry of 14 days from the date whenthe cancellationform was submitted.
Upon return of goods, the original fiscal receipt must be enclosed, and the goods must be returned in their original, unused condition and inundamaged original packaging.
Upon receipt of the product, it will be determined whether the product is in good condition and undamaged. The buyer is responsible for the malfunction or damage of the product resulting from inadequate product handling, i.e. the customer is solely responsible for the diminished value of the product as a result of inappropriatehandling that goes beyond of what is necessary to determine its nature, characteristics and functionality. In caseit is determined that the malfunction or damage is the fault of the customer, a refund is not possible and thereturn of the product will be at the customer’s expense.
The seller is obliged to return without delay the amount the customer paid under the contract, but no later than 14 days upon receipt of the statement of withdrawal, and after receiving the product.
The buyer will paythe cost of the return of goodsin full amount, except in cases when the buyer receives a defective or damaged item.
The WithdrawalContract Form can be downloaded here.
